Download Notfallmanagement in Kommunikationsnetzen ( by Osterhage PDF

By Osterhage

Dieses Buch geht über IT-Notfallmanagement hinaus. Insbesondere werden betrachtet: Risikoklassifizierungen, Notfallklassifizierungen, Handlungsoptionen und Krisenmanagement vor dem besonderen Hintergrund des Einsatzes von Kommunikationsnetzen. Die Kernprozesse wie revenues, carrier Provisioning, carrier coverage, Billing and so forth. sowie die Hauptaufwandstreiber werden im Rahmen des Notfallprozessmanagements abgehandelt. Die für Kontinuität erforderlichen provider point Agreements (SLAs) werden vorgestellt. Am Beispiel der Ersatzteillogistik für Kommunikationsnetze wird die Umsetzung der SLAs aufgezeigt. Schließlich bietet das Werk Anleitungen und Hinweise zur Erstellung von Notfallkonzepten, Notfallleitlinien und -handbüchern.

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